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Frequently Asked Questions at shopeastwest
Can the pharmacy mail medications to international locations?
Why are prescription prices so low?
How much money will I save?
Do you require a prescription?
What Is the 30 Day Money Back Guarantee?
How will the charge appear on my credit card statement?
Will the packaging be discreet?
If I don't see my prescription medication on your price list, does that mean you don't carry it?
How long will it take for me to receive my prescriptions by mail?
What is your return policy?
Is Shopeastwest a pharmacy?
What do you accept for payments?
Do you dispense controlled substances?
Do you have any ordering requirements?
Can I ship to an Alternate Shipping Address?
Why is My Order on Hold?
My order has entered Customs -- does this mean that it has been seized, or that I will not receive it ?
Will I have to pay any Customs Duties ?
Why are you not Shipping to Canada?
I am unable to track my parcel on the USPS website - has it been shipped
yet ?
Echeck: Frequently Asked Questions
What is Echeck ?
Is this a secure method of payment ?
What is the Echeck processing time?
Does the Echeck processing affect the shipping of the package, and when will the parcel be shipped ?
Once you have paid by Echeck, what is the Refund procedure?
eBillme: Frequently Asked Questions
What is eBillme?
How secure is eBillme?
How do I pay my bill?
Will I go directly to online banking?
When will my order be shipped?
Can a parent or friend pay for my bill?
How Do i Check My Payment Status or Speak to Ebillme Customer Support?
Discount Code: Frequently Asked Questions
What are discount codes ?
Who can use discount codes ?
How do I use discount codes ?
Can the pharmacy mail medications to international locations?
Yes We ship Internationally to North & South America, East & West Europe, Middle East, Southeast Asia and Australia (we do not ship to Africa, Norway, Sweden & Canada). Customs has the discretionary power to allow a 90-day supply with a 90-day refill. There are no restrictions on the number of prescriptions. Please Have a look at our
Shipping Policy Page For Prices
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Why are prescription prices so low?
The government puts a limit as to how much pharmaceutical manufacturers can charge for brand-name drugs when they are approved and caps subsequent price increases. We have been supplying medicines in the local market for 25 years, we now supply direct from the manufacturer to the consumer all the middle men are cut out. "THAT IS WHY WE SUPPLY AT SUCH LOW RATES" We guarantee that you are receiving genuine products and supplies. We promise you that all our medicines have the same effectiveness as the medicines you buy at your local pharmacy.
Check Prescription Prices
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How much money will I save?
Most patients save 40-80%, which can be hundreds of dollars per order.
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Do you require a prescription?
We require that you have a Valid Prescription. By agreeing to the terms and conditions of the site, you attest that you have a Valid Prescription, given by your physician, in your country of residence. You are also required to send us a copy of this prescription.
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What Is the 30 Day Money Back Guarantee?
In the event that you do not receive your order within 30 days of placing your order, you will have the option of getting a reshipment or a refund. If your order was split up, and one or more of the shipments is missing 30 days or more from the date of order, we will reship the missing order. Incase of refund shipping & handling fees will be deducted.
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How will the charge appear on my credit card statement?
Shopeastwest is a subsidiary of Asian Capital Equities Ltd. You will see a charge as follows "www.rxpills.biz 8883848867", "Ebill Descriptor" or "Medhubonline.com- (877)230-6032 OR Online/Telephone Order - (877)230-6032 - (800)851-2004"
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Will the packaging be discreet?
www.shopeastwest.com's orders are sent in the most discreet manner possible. Only the shipping address and return address are displayed on the visible part of our orders. The medications are packaged in unmarked paper envelopes. Please be advised that shipping to a destination which requires a customs declaration will result in your packing slip (including the Generic Brand Names not the USA Brand Names.) identifying the package contents to be included on the customs label.
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If I don't see my prescription medication on your price list, does that mean you don't carry it?
No. The pharmacy carries a much broader selection of prescription medications than those listed. If you don't see the drug you are looking for please email us
http://support.medhubonline.com/index.php
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How long will it take for me to receive my prescriptions by mail?
Please allow 7-15 business days for express mail & 10-20 business Days for Standard mail for delivery for regular shipping. Please visit our shipping policy page for complete details.
http://www.shopeastwest.com/med/shipping_policy.php
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What is your return policy?
The International College of Pharmacists states that once a medication has left the pharmacy, it cannot be returned for any reason - Bylaw 5 (33. subsection 1)
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Is Shopeastwest a pharmacy?
No. Shopeastwest is a pharmacy intermediary.
Your prescription is filled at one of our associated certified pharmacies by a registered pharmacist with a license and mailed to your home.
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What do you accept for payments?
Shopeastwest accepts Visa ,Echeck and eBillme.
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Do you dispense controlled substances?
No. We do not dispense any controlled substance.
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Do you have any ordering requirements?
If the patient is under 18 years of age, the order form must be co-signed by the patient's legal guardian.
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Can I ship to an Alternate Shipping Address?
Yes you may ship to an alternate address, but further steps are required to complete the formality. You would be required to fill out a Credit card verification form that is required to be Faxed or emailed in. The Form will be emailed to you after successfully placing the order. You may also download the same from
http://support.medhubonline.com/index.php
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Why is My Order on Hold?
We take great pride in customer's Credit Card security and in preventing credit card fraud. If your order is off high value or is being shipped to an alternate address we might put your order on hold for further verification. Please visit
http://support.medhubonline.com/index.php
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My order has entered Customs -- does this mean that it has been seized, or that I will not receive it ?
Please note that ALL orders are processed by Customs -- it does not mean that you will not receive your meds. Usually the parcels are cleared in 2-4 days, but sometimes it takes upto 10-12 days to be released from Customs.
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Will I have to pay any Customs Duties ?
You may need to pay Customs Duties, as per the Regulations in your country. Shopeastwest is NOT LIABLE to refund any amount paid by you towards Customs Duties, or any other duties of any sort.
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Why are you not Shipping to Canada?
Due to a heightened level of security, and now that all medical parcels that are shipped from overseas are being returned to sender, we have temporarily stopped all shipments to Canada.
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I am unable to track my parcel on the USPS website - has it been shipped
yet ?
Unfortunately it is NOT possible to track Registered Parcels, on-line, as the USPS Website does not have the facility for tracking Registered Parcels.
You may see a message that says - “ Status: Origin Post is Preparing Shipment “
This means that the parcel has been shipped and is on its way to you. It has entered the Postal System and been given a number -- this is NOT a regular Tracking Number.
However, you will be able to track it once it reaches your local Post Office - so do please keep checking it on the USPS website,
http://www.usps.com/shipping/trackandconfirm.htm
after approximately 10 - 12 days.
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What is Echeck ?
E-check is a method of paying for your order via your regular Checking Account. It is the same as an ACH Debit. By selecting Echeck, you are authorizing your Bank to debit your Checking Account for the amount of your Order. You will need to enter your Bank name, Account Number , Routing Number, and Check Number.
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Is this a secure method of payment ?
It is very safe to order by Echeck. Your Account will NOT be debited until you confirm that you have placed an order. To ensure that your order is genuine, you will receive a telephone call from our merchant provider (BankSMG Online 888-891-6935). Your Account will be debited ONLY after you have authorized the debit of the amount specified.
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What is the Echeck processing time?
Echeck is generally processed in 2-3 days time. Our Merchant Provider, BankSMG Online 888-891-6935 will call you, the client, to get your authorization for the order. Or you can call TOLL FREE: 888-891-6935 and speak to the SMG Online Customer Service representative and give them your order number, to get the order processed more quickly.
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Does the Echeck processing affect the shipping of the package, and when will the parcel be shipped ?
We do not delay shipping of your order. As soon as your order is authorized by SMG Online, the order is shipped within 24 hours.
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Once you have paid by Echeck, what is the Refund procedure?
Due to the differences in Banking methods, your Echeck refund will be processed in 10-15 working days.
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What is eBillme?
The most secure online cash payment option, eBillme lets you take complete charge of your online cash payments. Absolutely safe and secure, with no fees or interest charges; eBillme allows you anytime, anywhere transactions with just your email address. You keep your personal financial information completely private and hidden from the prying eyes of hackers and identity thieves. Best of all, your purchase is protected by an absolutely secure Buyer Protection Program. You qualify for cash-back rewards and additionally eBillme provides hot deals and exclusive rebates for certain purchases.
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How secure is eBillme?
Whatever payments you make, are done through the bank’s website. No funds will be transferred from your bank account unless they are authenticated. Your personal and sensitive financial information such as bank account, social security or credit card numbers is kept completely secret from anyone. This ensures complete security and that guarantees your privacy.
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How do I pay my bill?
An electronic invoice along with your account number and payment instructions will appear at the time of your purchase and a copy is sent to your email account. You can pay your bill 2 different ways:
Online Banking:
Log in to your bank or credit union’s online banking portal. Go to the bill pay section and add eBillme as a payee using the information from your bill. (This step is only required the first time you use eBillme) Pay the amount listed on your bill.
Walkin Location:
If you would prefer, you can also pay your bill at one of our 75,000 walk-in locations convenience stores, cellular stores, drug stores and Precash locations near you. There is a minimal charge of $4.95 levied on payment through walk-in locations. Users can pay with cash at a MoneyGram office or at an IPP office or with a PreCash card.
EBillme is cash-based, so you cannot use a credit card to pay the bill thus avoiding providing anyone else with your credit card number or any other financial information.
If you need help please call eBillme toll free at 1-888-899-6633 and a customer service representative will be happy to assist you. EBillme customer service representatives are available Monday through Friday 9 a.m.-9 p.m. and Saturday 11 a.m.-4 p.m. (Eastern).
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Will I go directly to online banking?
No. For security reasons you won’t be redirected to your online banking accounts. Your bill is similar to any other bill that you would pay online. Simply log in to your bank’s bill pay service and complete your payment. Depending on your bank, you may be able to select eBillme from a list, or you may be required to enter the additional information found in the bill. Like other bills, you only have to set-up eBillme as a payee once so the next time paying will be even faster.
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When will my order be shipped?
Your payment is processed as quickly as possible (usually within 24 hours) to ensure that your online order gets shipped to you at the earliest. Orders are processed within 1-2 business days, and we typically ship as soon as payments are processed. There are instances when you may receive an email from eBillme saying you need to pay. You can ignore it, as usually it is an automatic response and could be due to time taken by bank to process order.
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Can a parent or friend pay for my bill?
To have someone else (maybe your parent or friend) pay for your order, simply forward the bill eBillme sent to you by email to the person, or give them the printout of your bill. They can pay your bill just like paying a utility bill from their online bank or at a local walk-in location.
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How Do i Check My Payment Status or Speak to Ebillme Customer Support?
Call Ebillme Customer Support Department on 1-888-899-6633.
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What are discount codes ?
Discount codes (also known as voucher codes, promotional codes, discount vouchers, shop codes, coupons etc.) are the online equivalent of in-store coupons and usually consist of a trigger word, number or a combination of both and they can save you money when shopping online. The saving is typically a percentage discount, a fixed amount, free delivery or flat discount.
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Who can use discount codes ?
Discount codes may be valid for various categories of customers, and at different times -
1. First order only.
2. Second order only.
3. For high order value – for our regular customers.
4. For purchasing product from particular category.
5. Festive promotional codes.
6. Monthly promotional codes for regular customers.
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How do I use discount codes ?
1. Enter a valid Discount code in the space provided.
2. Hit Redeem button.
3. If code is valid then "Final Total Price" will be reduced as per the type of Discount code.
Click Here to Know " How to use Discount Code ".
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