Frequently Asked Questions at shopeastwest

The government puts a limit as to how much pharmaceutical manufacturers can charge for brand-name drugs when they are approved and caps subsequent price increases. We have been supplying medicines in the local market for 25 years, we now supply direct from the manufacturer to the consumer all the middle men are cut out. "THAT IS WHY WE SUPPLY AT SUCH LOW RATES" We guarantee that you are receiving genuine products and supplies. We promise you that all our medicines have the same effectiveness as the medicines you buy at your local pharmacy.

Most patients save 40-80%, which can be hundreds of dollars per order.

We require that you have a Valid Prescription. By agreeing to the terms and conditions of the site, you attest that you have a Valid Prescription, given by your physician, in your country of residence. You are also required to send us a copy of this prescription.

In the event that you do not receive your order within 30 days of placing your order, you will have the option of getting a reshipment or a refund. If your order was split up, and one or more of the shipments is missing 30 days or more from the date of order, we will reship the missing order. Incase of refund shipping & handling fees will be deducted.

Shopeastwest is a subsidiary of Asian Capital Equities Ltd. You will see a charge as follows "www.rxpills.biz 8883848867", "Ebill Descriptor" or "Medhubonline.com- (877)230-6032 OR Online/Telephone Order - (877)230-6032 - (800)851-2004"

www.shopeastwest.com's orders are sent in the most discreet manner possible. Only the shipping address and return address are displayed on the visible part of our orders. The medications are packaged in unmarked paper envelopes. Please be advised that shipping to a destination which requires a customs declaration will result in your packing slip (including the Generic Brand Names not the USA Brand Names.) identifying the package contents to be included on the customs label.

The International College of Pharmacists states that once a medication has left the pharmacy, it cannot be returned for any reason - Bylaw 5 (33. subsection 1)

No. Shopeastwest is a pharmacy intermediary.
Your prescription is filled at one of our associated certified pharmacies by a registered pharmacist with a license and mailed to your home.

Shopeastwest accepts Visa ,Echeck and eBillme.

No. We do not dispense any controlled substance.

If the patient is under 18 years of age, the order form must be co-signed by the patient's legal guardian.

Due to a heightened level of security, and now that all medical parcels that are shipped from overseas are being returned to sender, we have temporarily stopped all shipments to Canada.

The most secure online cash payment option, eBillme lets you take complete charge of your online cash payments. Absolutely safe and secure, with no fees or interest charges; eBillme allows you anytime, anywhere transactions with just your email address. You keep your personal financial information completely private and hidden from the prying eyes of hackers and identity thieves. Best of all, your purchase is protected by an absolutely secure Buyer Protection Program. You qualify for cash-back rewards and additionally eBillme provides hot deals and exclusive rebates for certain purchases.

Whatever payments you make, are done through the bank’s website. No funds will be transferred from your bank account unless they are authenticated. Your personal and sensitive financial information such as bank account, social security or credit card numbers is kept completely secret from anyone. This ensures complete security and that guarantees your privacy.

An electronic invoice along with your account number and payment instructions will appear at the time of your purchase and a copy is sent to your email account. You can pay your bill 2 different ways:
Online Banking: Log in to your bank or credit union’s online banking portal. Go to the bill pay section and add eBillme as a payee using the information from your bill. (This step is only required the first time you use eBillme) Pay the amount listed on your bill.
Walkin Location: If you would prefer, you can also pay your bill at one of our 75,000 walk-in locations convenience stores, cellular stores, drug stores and Precash locations near you. There is a minimal charge of $4.95 levied on payment through walk-in locations. Users can pay with cash at a MoneyGram office or at an IPP office or with a PreCash card.
EBillme is cash-based, so you cannot use a credit card to pay the bill thus avoiding providing anyone else with your credit card number or any other financial information.
If you need help please call eBillme toll free at 1-888-899-6633 and a customer service representative will be happy to assist you. EBillme customer service representatives are available Monday through Friday 9 a.m.-9 p.m. and Saturday 11 a.m.-4 p.m. (Eastern).

No. For security reasons you won’t be redirected to your online banking accounts. Your bill is similar to any other bill that you would pay online. Simply log in to your bank’s bill pay service and complete your payment. Depending on your bank, you may be able to select eBillme from a list, or you may be required to enter the additional information found in the bill. Like other bills, you only have to set-up eBillme as a payee once so the next time paying will be even faster.

Your payment is processed as quickly as possible (usually within 24 hours) to ensure that your online order gets shipped to you at the earliest. Orders are processed within 1-2 business days, and we typically ship as soon as payments are processed. There are instances when you may receive an email from eBillme saying you need to pay. You can ignore it, as usually it is an automatic response and could be due to time taken by bank to process order.

To have someone else (maybe your parent or friend) pay for your order, simply forward the bill eBillme sent to you by email to the person, or give them the printout of your bill. They can pay your bill just like paying a utility bill from their online bank or at a local walk-in location.

Call Ebillme Customer Support Department on 1-888-899-6633.