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Order
Status
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Has my order shipped?
Please check Tracking &
Orders Page
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How do I track my order?
After orders are shipped we will email you with a Tracking
Number. Please visit the website to see details.
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When will my backorder arrive?
Back Order
This product is not currently in stock at any of our warehouse locations.
We have ordered the product from our supplier, but have not received a
date yet as to when we will receive this product. We will update you on
the status of your order via email.
Please
use this formula to determine when your order will arrive:
Shipping Time + Shipping Method =
Total Delivery Time
- Shipment time (the time
between ordering a product and that product leaving our warehouse) depends
on stock availability. Stock availability is indicated in each
product description on our web site.
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My order never arrived.
Please
find the order in listed below. If the order is not listed, please email
us . Once you have located the order, click on the 'Track' link.
If the order does not have a 'Track' link, your order may not have
shipped yet; click on the 'Order #' to get more information.
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How do I cancel my order/item?
To
cancel an 'Order' click on 'Cancel Order' next to that
order number. To cancel an 'Item', click on the 'Order #'
to view the Order Summary for that order. If 'Cancel Order' is not
available, the order has been completed.
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Returns
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How do I return my product?
Please email Us and we will send you an RMA. Please Note the
RMA number on the parcel and Ship back to the Address mentions in the
email. We recommend that you
purchase insurance and tracking.
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I received the wrong product.
Please email Contact Us
and we will try and resolve the matter. And have the correct product shipped.
Return Shipping will Be Paid By Shopeastwest.com
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What is the Shopeastwest.com Return
Policy?
We offer a product return
within the first 30 days of Shipment.
There is a 15% restocking fee assessed on the Value of
the product.
Return Shipment cost have to be paid by the Customer.
(insurance
and Tracking is recommended)
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Claims
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My shipment is lost.
Please see the tracking information and if product is not
received we will refund or replace the product as per customer request.
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An item is missing from my
shipment.
Please email Contact Us
and the parts missing will be shipped to you on a urgent basis.
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Shipping
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When will my order ship?
Orders are shipped in 2 to 3 Bussiness Days. Unless otherwise
stated. After shipment an email with tracking number will be sent.
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How much is my shipping?
Shipping will be based on each procuct. You will be able the
see the shipping options and prices before confirming your order.
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What items require special
handling?
Please see item Notes incase special handling is required.
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Can I track my package?
Yes, we email a tracking number as soon and the order is
shipped.
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What is the free shipping
promotion?
Free shipping is generally standard shipping and it can take
10 to 15 Bussines days for product arrival.
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Pricing
and Billing
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What are my payment choices?
We accept all major credit cards? Visaฎ Master Card
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When will my credit card be
charged?
Since
we don't think you should pay for your order until it is actually on its
way, Shopeastwest.com will not bill you until your products, including
backordered or preordered items, are actually shipped.
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I have a question on my charges.
Please email Contact Us
and we will reply back in 24 hours.
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Do I have to pay sales tax?
Shopeastwest.com
charges sales tax for orders shipped to New York. Sales tax is
automatically computed on both product(s) and shipping costs. To see the
total sales tax charged on your order, click on checkout
underneath your basket listings.
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I need a copy of my receipt/invoice.
To
get a copy of your receipt/invoice, first click on the appropriate order
number and click details or email Contact Us
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