ShopEastWest

Order Status
•	Has my order shipped? Please check Tracking & Orders Page
•	How do I track my order? After orders are shipped we will email you with a Tracking Number. Please visit the website to see details.
•	When will my backorder arrive? Back Order This product is not currently in stock at any of our warehouse locations. We have ordered the product from our supplier, but have not received a date yet as to when we will receive this product. We will update you on the status of your order via email. Please use this formula to determine when your order will arrive: Shipping Time + Shipping Method = Total Delivery Time Shipment time (the time between ordering a product and that product leaving our warehouse) depends on stock availability. Stock availability is indicated in each product description on our web site.
•	My order never arrived. Please find the order in listed below. If the order is not listed, please email us . Once you have located the order, click on the 'Track' link. If the order does not have a 'Track' link, your order may not have shipped yet; click on the 'Order #' to get more information.
•	How do I cancel my order/item? To cancel an 'Order' click on 'Cancel Order' next to that order number. To cancel an 'Item', click on the 'Order #' to view the Order Summary for that order. If 'Cancel Order' is not available, the order has been completed.

My Account
•	How do I create an account? Please go to the Log In? register new user page. https://www.shopeastwest.com/oscommerce/create_account.php
•	How do I edit my account information? Login to your account using your email and password
•	I forgot my password. Please click on http://www.shopeastwest.com/oscommerce/password_forgotten.php and your password will be emailed to you.

Returns
•	How do I return my product? Please email Us and we will send you an RMA. Please Note the RMA number on the parcel and Ship back to the Address mentions in the email. We recommend that you purchase insurance and tracking.
•	I received the wrong product. Please email Contact Us and we will try and resolve the matter. And have the correct product shipped. Return Shipping will Be Paid By Shopeastwest.com
•	What is the Shopeastwest.com Return Policy? We offer a product return within the first 30 days of Shipment. There is a 15% restocking fee assessed on the Value of the product. Return Shipment cost have to be paid by the Customer. (insurance and Tracking is recommended)

Claims

•

My shipment is lost.

Please see the tracking information and if product is not received we will refund or replace the product as per customer request.

•

An item is missing from my shipment.

Please email Contact Us and the parts missing will be shipped to you on a urgent basis.

Shipping
•	When will my order ship? Orders are shipped in 2 to 3 Bussiness Days. Unless otherwise stated. After shipment an email with tracking number will be sent.
•	How much is my shipping? Shipping will be based on each procuct. You will be able the see the shipping options and prices before confirming your order.
•	What items require special handling? Please see item Notes incase special handling is required.
•	Can I track my package? Yes, we email a tracking number as soon and the order is shipped.
•	What is the free shipping promotion? Free shipping is generally standard shipping and it can take 10 to 15 Bussines days for product arrival.

Pricing and Billing
•	What are my payment choices? We accept all major credit cards? Visa® Master Card
•	When will my credit card be charged? Since we don't think you should pay for your order until it is actually on its way, Shopeastwest.com will not bill you until your products, including backordered or preordered items, are actually shipped.
•	I have a question on my charges. Please email Contact Us and we will reply back in 24 hours.
•	Do I have to pay sales tax? Shopeastwest.com charges sales tax for orders shipped to New York. Sales tax is automatically computed on both product(s) and shipping costs. To see the total sales tax charged on your order, click on checkout underneath your basket listings.
•	I need a copy of my receipt/invoice. To get a copy of your receipt/invoice, first click on the appropriate order number and click details or email Contact Us